West Virginia American Water has issued a precautionary boil water advisory for approximately 191 customers on CW Shipley Elementary School, US Customs & Border Control, River Riders, Stone River Court, Chickamauga Drive, Wilderness Court, Lookout Mountain Court, Five Forks Drive, Carriage Drive, Oregan Trail, Cabriolet Ct, Old Riders Rd, Shipley School Rd, Koonce Rd, Robert C Bryd Dr, Courtneys Battery Trail, Millville Road, Allstadts Road, Reeille Road, Signal Drive, Taps Way, and Fort Hill Road. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time has been extended until 6:00 pm on September 30, 2025.
Once service is restored, affected customers should boil their water before consumption until further notice. Once the system recovers, West Virginia American Water will be collecting additional water quality samples in the area of the outage, which require a minimum of 24 hours for analysis. Customers will be notified in the same manner once the analysis is complete, and the advisory can be lifted.
Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use.
West Virginia American Water also recommends the following steps:
• Throw away beverages and ice cubes if made with tap water;
• Keep boiled water in the refrigerator for drinking;
• Provide pets with boiled water after cooling;
• Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms;
• Use only boiled water to treat minor injuries.
For the most up to date information on water service restoration, customers are asked to visit their MyWater account at amwater.com/mywater. If needed for emergencies, the customer service center can be reached at 1-800-685-8660.
