This is an urgent notification from Illinois American Water.
Our crews are making emergency repairs due to Planned System Improvements
taking longer than expected beginning at 5:00 PM on 11/12/2026 in East St
Louis, IL. You reside in the affected
area and may experience a service interruption or low water pressure. Repairs
are expected to take approximately 3 hours to complete.
When water is restored after the work has been completed, you will be under a
Boil Water Order. We will notify you when this Boil Water Order is lifted. Any
water to be used for drinking or cooking should be brought to a rolling boil
for 5 minutes. Water is OK for bathing, washing, and other common uses. You
will be notified when the boil order has been lifted.
If you are a landlord and water service is in your name, please inform your
tenants so they are aware of this impact to their water service. In keeping
with American Water’s focus on safety for both customers and employees, please
do not approach our crews while they work. For more information or to see a map
of the affected area please go to Illinoisamwater.com and click on 'Alerts'.
We apologize for any inconvenience and appreciate your patience and
understanding as we work to resolve the issue.
